Refund policy

At Oh Micro, customer satisfaction and safety are our top priorities. Please review our policy before making your purchase.

Non-Returnable for Food Safety Reasons
Due to the nature of our products, all microgreens and other ingestible items are final sale. For health and food safety reasons, we cannot accept returns, exchanges, or refunds once a product has been picked up or shipped.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of pickup or delivery with your order number and photos of the product (if applicable). We will review your case promptly and provide an appropriate resolution, which may include a replacement or store credit.

Cancellations

• Pickup Orders: Orders may be canceled up to 24 hours before the scheduled pickup time.
• Delivery Orders: Orders may be canceled prior to shipment. Once an order has been processed and handed over for delivery, it cannot be canceled or refunded.

We appreciate your understanding and cooperation in maintaining the highest standards of safety and quality. If you have any questions about your order, please reach out to our customer support team at info@ohmicro.ca.